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Doing it right! FlashGrid scores perfect 100 on CSAT for second year in a row

September 28, 2021

FlashGrid is honored to again receive a perfect CSAT score from our customers. CSAT is a direct measure of our Customer Support organization and a reflection of the entire company. A perfect 100 CSAT score for the second year in a row is also an indication of the high reliability of FlashGrid products that help our customers maximize uptime and performance of their mission critical databases.

FlashGrid utilizes anonymous CSAT surveys from Delighted, whose customers include Cisco, Slack, Bonobos, Instacart, Peloton and others. FlashGrid customers are surveyed on our global 24/7 support which covers all customer infrastructure, including:

  • FlashGrid software
  • Performance
  • Oracle ASM and Clusterware
  • Cloud compute resources, VPC networking, and storage
  • Linux kernel/networking/storage component

On top of the highest scores, here is what our customers say:

  • “Flashgrid support has been top notch in providing support all the time and every time. Flashgrid support is my role model for being customer centric.” – US Government Contractor
  • “Fast, efficient and accurate answer to our question, even though there was no urgency required.” – Healthcare Insurance Provider
  • “Really good support. Really patient in understanding our issue.” – AIOps Platform Provider
  • “It works and works very well!!!” – US Government Contractor

FlashGrid is committed to going above and beyond to serve our customers and offer solutions and support they can trust. Moving forward, we are determined to continue the high standard of service and hard work we deliver every day to exceed our customers’ expectations.

 

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