Hotline for Customers with Mission-Critical SLA Subscription: +1-650-641-2421 ext 7

Technical Support Request

Please use the contact form below to request technical help with your FlashGrid deployment. Priority is assigned to requests from the customers who have an active service level agreement (SLA) with FlashGrid, confirmed by a valid support certificate number:

  • Mission Critical 24x7 SLA target response time is 30 minutes for Critical issues or one business day for non-critical issues.
  • Base 8x5 SLA target response time is one business day.
  • Requests from other users are served on a best-efforts basis with no guaranteed response time.

Severity of the issue Critical: severe problem impacting business operations. Only for customers with Mission-Critical SLA subscription.High: production system adversely impactedMedium: non-critical questions, problems or defectsLow: informational