24×7 Support Hotline: +1-650-641-2421 ext 7 (only for Emergency requests)


Technical Support Request

Please use the contact form below to request technical help with FlashGrid products. We kindly ask you to use Urgent or Emergency severity levels wisely and only for systems already in production use. For detailed information about FlashGrid support scope and SLA see FlashGrid Technical Support Services.







Severity of the issue
Emergency: Severe problem impacting business operations. Target response time: 30 minutes. Only for systems in production use.Urgent: Production system adversely impacted. Target response time: 4 hours. Only for systems in production use.Normal: Non-critical problems or problems affecting non-critical systems, information requests. Target response time: 1 business day.