FlashGrid Achieves 100% CSAT 5th Year Running

FlashGrid is proud to announce that it has once again achieved a perfect 100% Customer Satisfaction (CSAT) score, marking five consecutive years of flawless customer ratings. Every customer survey response has been “Very Satisfied” since FlashGrid began measuring CSAT in 2019, using the industry-trusted platform Delighted, which is utilized by global leaders such as Cisco, Citrix, Slack, and Bose.

Customer survey responses included:

• “The support has been absolutely outstanding! The support team consistently provides clear, detailed explanations for every concern we raise, walking us through the entire process with patience and precision. I truly appreciate their dedication, guidance, and continued support.”
• “FG support is quick, responsive, and technically savvy. They’re truly Oracle experts.”
• “The support team does a great job answering our questions and troubleshooting any issues we run into.”
• “Support is always very responsive and helpful.”

This level of customer satisfaction is almost unheard of in the tech industry. In comparison, according to industry benchmarks, the average CSAT for SaaS companies is around 78%, and for B2B tech providers, it hovers near 81%. FlashGrid’s consistent 100% score stands as a testament to the company’s world-class support for Oracle database infrastructure, including its mission-critical support for Oracle RAC clusters on AWS, Azure, and Google Cloud.

When your products are trusted by global IT solution providers like CGI, TCS, Cognizant, HPE, the expectation is zero downtime.”

Emil Sildos, FlashGrid’s Chief Revenue Officer

FlashGrid specializes in enabling enterprise-grade high availability for Oracle RAC and single-instance databases in public cloud environments. Its 24/7 global support covers every layer of the infrastructure stack—from FlashGrid software to Oracle ASM, networking, cloud storage, and Linux system components. This end-to-end expertise ensures fast and accurate resolutions for both production incidents and Proof of Concept (PoC) configurations.

Our engineers have deep experience with Oracle Database and public clouds. Customers often tell us that working with FlashGrid has improved their overall support experience”

Art Danielov, FlashGrid’s CEO

With FlashGrid, organizations running mission-critical Oracle Databases in the cloud gain a proven, reliable partner for maintaining the high availability their operations demand. Whether it’s a complex RAC deployment or a standard HA configuration, FlashGrid ensures peace of mind with the industry’s most trusted support.

If your organization relies on Oracle databases or Oracle RAC, contact FlashGrid to experience best-in-class support on cloud infrastructure.

About FlashGrid

With FlashGrid, organizations build modern database infrastructure that power mission-critical operations. FlashGrid’s platform for public clouds, private clouds, and physical environments allows databases to achieve the best performance and uptime SLA.

FlashGrid’s Oracle and cloud experts provide 24/7 support with analysis, deployment and maintenance of database infrastructure, enabling maximum uptime through the entire lifecycle of applications. For more information visit www.flashgrid.io