FlashGrid Customer Success Team Earns CSAT Score of 100

FlashGrid is pleased to announce that through the first three quarters of 2020, the Customer Success Team has earned a perfect Customer Satisfaction (CSAT) score of 100. FlashGrid utilizes anonymous CSAT surveys from Delighted, whose customers include Cisco, Bose, Slack, Bonobos, Citrix and others.

“We consistently scored 5 on a scale of 1 to 5, which means all of our customers are ‘Very Satisfied’ with our support,” said Raj Ray, FlashGrid’s Director of Customer Success “My sincere thanks and gratitude to our wonderful support team for meeting and beating this high standard consistently. I am very proud of this team.”

FlashGrid products SkyCluster and SkyBase enable enterprise customers to run mission critical Oracle databases in public clouds (AWS, Azure, and GCP), including the highly available Oracle RAC database. The global 24/7 support covers all customer infrastructure, including:

  • FlashGrid software
  • Oracle ASM and Clusterware
  • Cloud compute resources, VPC networking, and storage
  • Linux kernel/networking/storage components
  • Performance

“I speak about our support to enterprise prospects every day, always extremely confident to say our support will meet and exceed their expectations,” said Emil Sildos, FlashGrid Chief Revenue Officer. “When you have customers like S&P Global, Nuance Communications, top world banks, global retailers and others that require their mission critical databases to have 99.99% availability, having a great support team is critical.”

“Our team has deep Oracle, cloud, and storage expertise,” stated FlashGrid CEO/CTO Art Danielov. “Many of our customers tell us that after having used our solutions to deploy and run their HA databases in public clouds, their overall support experience has actually improved.”

Detailed information about FlashGrid technical support scope and SLA