24×7 Support Hotline: +1-650-641-2421 ext 7 (only for Emergency requests)

Technical Support

Whether it is a production issue or a PoC setup, our team of database, cloud, and infra experts is ready to help.

For detailed information about FlashGrid support scope and SLA see FlashGrid Technical Support Services.

Having trouble accessing our support system? You can submit your request by using this simple request form.

“We had to migrate dozens of mission critical Oracle RAC databases from Exadata to AWS with FlashGrid SkyCluster, and were able to do it without sacrificing performance or availability.”

Rama Kolli, Sr. Director – Database Management, S&P Global Ratings

“FlashGrid SkyCluster provides us all elements needed for running our mission-critical Oracle databases in Azure: storage and networking software, deployment automation, and 24x7 support.”

Jay Wilder, Sr. Director of Software Engineering, Nuance Communications

“With FlashGrid and AWS we can now deploy a new application within two weeks instead of six months, without compromising our availability SLA.”

David Urban, VP Operations, Aria Systems

“SkyCluster for Azure proved to be a reliable solution that is easy to implement and support for us as a systems integrator.”

SoftJam

“With our new virtualized RAC running on FlashGrid architecture we do a 125GB full table scan in 6 seconds. That is an 11x improvement over our previous setup.”

Sam Shiel, Oracle DBA, Simplyhealth

“Implementing Oracle RAC with FlashGrid in AWS is an important milestone in Digital Virgo’s cloud journey.”

Mikolaj Klimek, Deputy Director IT Operations and Infrastructure, Digital Virgo

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