Database High Availability Simplified

Director of Customer Success

FlashGrid Inc is looking for a Director of Customer Success who will ensure we continue delivering top-notch customer service as we scale our business exponentially. We take pride in the quality and speed of our communication and problem solving at all stages of our engagement with customers. In this role you will be coordinating our growing team and will be engineering our customer engagement processes to ensure that we keep delivering answers and solutions to customers quickly and our business keeps growing fast.

 

Responsibilities:

  • Own successful completion of product evaluations and live deployments by customers and partners
  • Ensure successful and timely resolution of customer’s support requests by coordinating work of Solution Architects and System Engineers
  • Own the process and coordination of 24/7 response to Emergency support requests
  • Own design of support processes and tools

 

Required qualifications:

  • Proven track record of successfully leading teams supporting enterprise IT infrastructure systems and highly technical customers
  • Project management expertise
  • People skills necessary for coordinating work of a distributed team of highly skilled engineers
  • Technical background with experience in enterprise IT infrastructure systems

 

Job type: Full time

 

Location: Sunnyvale CA, Berkeley CA, or remote.

We build the future of database high availability. Join us!

At FlashGrid we bring the most advanced database high availability technology to the brave new world of public cloud infrastructure. From startups to Fortune 500 corporations, our customers trust FlashGrid products with ensuring their most critical applications keep running non-stop even when bad and unexpected things happen.

 

Our work environment is demanding, yet flexible. We are looking for the top professionals. We welcome working remotely and have unlimited vacation policy.

 

Join us. Enjoy the work you do. Make an impact.

“We had to migrate dozens of mission critical Oracle RAC databases from Exadata to AWS with FlashGrid SkyCluster, and were able to do it without sacrificing performance or availability.”

Rama Kolli, Sr. Director – Database Management, S&P Global Ratings

“FlashGrid SkyCluster provides us all elements needed for running our mission-critical Oracle databases in Azure: storage and networking software, deployment automation, and 24x7 support.”

Jay Wilder, Sr. Director of Software Engineering, Nuance Communications

“With FlashGrid and AWS we can now deploy a new application within two weeks instead of six months, without compromising our availability SLA.”

David Urban, VP Operations, Aria Systems

“SkyCluster for Azure proved to be a reliable solution that is easy to implement and support for us as a systems integrator.”

SoftJam

“With our new virtualized RAC running on FlashGrid architecture we do a 125GB full table scan in 6 seconds. That is an 11x improvement over our previous setup.”

Sam Shiel, Oracle DBA, Simplyhealth

“Implementing Oracle RAC with FlashGrid in AWS is an important milestone in Digital Virgo’s cloud journey.”

Mikolaj Klimek, Deputy Director IT Operations and Infrastructure, Digital Virgo

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