Database High Availability Simplified

Product Support Engineer

FlashGrid Inc is looking for an expert in Linux, network, and storage  technologies to join our team in a Product Support Engineer role. In this role you will be the key technical expert in FlashGrid software products – SkyCluster and Storage Fabric – ensuring their successful use in customer projects that involve deploying mission-critical databases in AWS, Azure, and Google clouds and in private data centers.

 

Primary responsibilities:

  • Advising and helping partners, customers, and other FlashGrid engineers with questions related to new features, compatibility, updates, and known issues
  • Creating product release notes and knowledge base content
  • Troubleshooting technical problems
  • Working with development and QA teams to enhance and validate new product features and compatibility with 3rd party components

 

 

Additional responsibilities may include:

  • Being part of the team providing 24/7 support coverage

 

 

Required qualifications:

  • 5+ years of supporting enterprise system software products
  • Proficiency with Linux and CLI
  • Understanding of network and storage technologies at advanced level
  • Solid written and verbal English

 

Job type: Full time

 

Location: Sunnyvale CA, Berkeley CA, or remote.

We build the future of database high availability. Join us!

At FlashGrid we bring the most advanced database high availability technology to the brave new world of public cloud infrastructure. From startups to Fortune 500 corporations, our customers trust FlashGrid products with ensuring their most critical applications keep running non-stop even when bad and unexpected things happen.

 

Our work environment is demanding, yet flexible. We are looking for the top professionals. We welcome working remotely and have unlimited vacation policy.

 

Join us. Enjoy the work you do. Make an impact.

“We had to migrate dozens of mission critical Oracle RAC databases from Exadata to AWS with FlashGrid SkyCluster, and were able to do it without sacrificing performance or availability.”

Rama Kolli, Sr. Director – Database Management, S&P Global Ratings

“FlashGrid SkyCluster provides us all elements needed for running our mission-critical Oracle databases in Azure: storage and networking software, deployment automation, and 24x7 support.”

Jay Wilder, Sr. Director of Software Engineering, Nuance Communications

“With FlashGrid and AWS we can now deploy a new application within two weeks instead of six months, without compromising our availability SLA.”

David Urban, VP Operations, Aria Systems

“SkyCluster for Azure proved to be a reliable solution that is easy to implement and support for us as a systems integrator.”

SoftJam

“With our new virtualized RAC running on FlashGrid architecture we do a 125GB full table scan in 6 seconds. That is an 11x improvement over our previous setup.”

Sam Shiel, Oracle DBA, Simplyhealth

“Implementing Oracle RAC with FlashGrid in AWS is an important milestone in Digital Virgo’s cloud journey.”

Mikolaj Klimek, Deputy Director IT Operations and Infrastructure, Digital Virgo

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